ID |
Topic Area |
Contact |
Extension |
| You may directly call any MLS staff member listed below by dialing (630) 734 and then the appropriate extension number. |
Administration |
1 |
Administration of SWAN |
Aaron Skog |
5122 |
2 |
Joining the SWAN membership, contracts, computer fund |
Aaron Skog |
5122 |
| |
Custom reports (Create Lists) |
Mary Lou Coffman |
5157 |
Cataloging / Database Maintenance/Bibliographic Services |
3 |
MilCat |
Tony Siciliano |
5143 |
4 |
Change requests |
Sue Stupar |
5158 |
5 |
Request MilCat login options changes |
MilCat Login Options Form |
|
Circulation |
6 |
MilCirc questions |
Renee Clanton or Beverly Curley |
5169 or 5163 |
7 |
Reciprocal Borrowing questions |
Edlyn LeFevour |
5161 |
8 |
Offline Circ transfering data |
Dave Pacin or McKinley Davis |
5151 or 5155 |
9 |
Offline Circ questions |
Renee Clanton or Beverly Curley |
5169 or 5163 |
10 |
Request Days Closed Table updates |
Email request to SWAN Member Services |
|
11 |
Request MilCirc login options changes |
MilCirc Options Login Form |
|
Ecommerce |
12 |
General questions on Ecommerce |
Renee Clanton or Beverly Curley |
5169 or 5163 |
| FAQs for patrons document |
|
| FAQs for staff document |
|
Hardware |
13 |
You have a question regarding hardware |
Dave Pacin |
5151 |
14 |
Supply orders |
mlsorders@versatilecsi.com |
5156 |
Logins and Passwords |
15 |
Logins and Passwords |
Dave Pacin |
5151 |
16 |
Request login options changes |
MilCirc Login Options Form
MilCat Login Options Form
MilSerials Login Options Form
MilAcq Login Options Form |
|
Miscellaneous |
17 |
Want to subscribe to “swancom” (SWAN’s email list) |
Send an email with “subscribe” in the subject line to:swancom-request@mls.lib.il.us
|
18 |
Report a locked record |
Unlock Record Request form |
|
19 |
List of SWAN members |
SWAN Members List |
|
20 |
Want to order 1140 barcode labels |
Edlyn LeFevour |
5161 |
21 |
Want to order Epson or Star Thermal printer paper |
mlsorders@versatilecsi.com |
5156 |
Other Modules |
22 |
MilAcq |
Beverly Curley |
5163 |
23 |
Request MilAcq login options changes |
MilAcq Login Options Form |
|
24 |
MilSerials |
Tony Siciliano |
5143 |
25 |
Request MilSerials login options changes |
MilSerials Login Options Form |
|
26 |
WebPac or Encore |
Dave Pacin |
5151 |
Reports and Notices |
27 |
Questions about the production of notices |
Dave Pacin |
5151 |
28 |
Questions regarding reports and notices |
Renee Clanton or Beverly Curley |
5169 or 5163 |
Training and Documentation |
29 |
Training and Documentation |
SWAN Member Services |
5163 or 5169 |
|
| You may directly call any MLS staff member listed below by dialing (630) 734 and then the appropriate extension number. |
| Aaron Skog, Director of SWAN Services |
skoga@mls.lib.il.us |
5122 |
| Kate Boyle, SWAN Member Services Manager |
boylek@mls.lib.il.us |
5162 |
| Renee Clanton, SWAN Member Services Consultant |
clantonr@mls.lib.il.us |
5169 |
| Mary Lou Coffman, SWAN Special Projects Assistant |
coffmanm@mls.lib.il.us |
5157 |
| Beverly Curley, SWAN Member Services Consultant |
curleyb@mls.lib.il.us |
5163 |
| McKinley Davis, SWAN Member Services Support Analyst |
davism@mls.lib.il.us |
5155 |
| Dan Graham, Versatile |
versatile@mls.lib.il.us |
5156 |
| Edlyn LeFevour, SWAN Member Services Support Analyst |
lefevoure@mls.lib.il.us |
5161 |
| Dave Pacin, SWAN Support Specialist |
pacind@mls.lib.il.us |
5151 |
| Angela Puckett, SWAN Bibliographic Services Clerk |
pucketta@mls.lib.il.us |
5180 |
| Tony Siciliano, SWAN Bibliographic Services Manager |
sicilianot@mls.lib.il.us |
5143 |
| Sue Stupar, SWAN Bibliographic Services Assistant |
stupars@mls.lib.il.us |
5158 |
| SWAN Fax |
|
5050 |
| SWAN Member Services |
softwaresupport@mls.lib.il.us |
5153 |
SWAN Hours & Availability |
| SWAN is up and available online nearly 23 hours a day, 7 days a week! |
SWAN assistance is available to you during the following
hours:
- 7:30 am to 10:30 pm Monday-Friday
- 9:00 am to 5:30 pm Saturday
- 11:00 am to 5:30 pm Sunday
|
| |
SWAN Website |
| SWAN website: http://www.mls.lib.il.us/swan/index.asp |
