Meet MLS Staff: Lynette Glenn

by Christina Stoll, MLS

With a strong belief in providing excellent customer service, Lynette Glenn, Administrative Assistant for the Consulting and Continuing Education (CE) Department (http://www.mls.lib.il.us/ce/index.asp) stands by her values. Working for the Metropolitan Library System (MLS) for the past seven years, Lynette's main areas of responsibility within the Consulting and CE Department include CE registration and membership. 

Under CE registration, Lynette assists staff from member libraries with completing their workshop registration, either online or by phone, fax or email.  She processes CE billing, purchase orders for workshop costs such as food or speaker fees, and finalizes all participant cancelations, as well as creates all promotional workshop flyers.  At a workshop, either in Burr Ridge or Chicago or at an off-site location, you’ve probably seen Lynette assisting a speaker or placing handouts at the back of the room.  These are all part of her duties under CE.

If you ever called the main phone line at MLS, you may have spoken to Lynette.  As the lead operator in the MLS call center, Lynette answers and forwards all phone calls coming into MLS that don’t go directly to an extension number.

Unlike her ongoing CE and phone duties, Lynette’s membership responsibilities vary at different times of the year.  She ensures various member library reports are processed and that member libraries are notified of due dates and required content.  These include the Non-Resident Public Library Card Agreements, Illinois Public Library Annual Reports (IPLAR), Public and System Per Capita Grants, and the System Annual Report.

Lynette also updates the System’s Vendor Discount list, and orders the Blue and White “Support Illinois Libraries” Magnetic Ribbons, which can be ordered for $.45 cents each for members or a $1.00 each for non-members.  To place an order for magnets or to get information on what vendor discounts MLS offers, contact Lynette at glennl@mls.lib.il.us or call at (630) 734-5145.

All new members approved by the MLS Board come through Lynette’s desk, where she completes all of the necessary documents for the member, MLS, and the State Library.  “I love reading and learning about the new libraries that join the system,” says Lynette. 

A Few Fun Facts You May Not Know About Lynette

• She loves to travel and wants to visit Barbados.
• Is a big sports fan, especially when it comes to basketball or football.
• Enjoys bowling and visiting amusement parks, especially if they have go carts.

The next time you call MLS, you may just find yourself speaking to Lynette, so please give her a hello.

Published June 6, 2007 in vol. 1, iss. 10 [View]